Payment
Most major Credit and Debit Cards may be used to make payment. The customer will be asked to submit your card number and expiry date. Once your card is approved the company will send the customer an order confirmation e-mail.
The entry of credit card details is conducted on the web site through a Secure Socket Layer.
Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is a UK statutory right.
Should you cancel the contract we will then refund you the full price you have paid for the goods including the standard cost of delivery. You are under a duty to take reasonable care of the goods, which means the goods must be unused.
To cancel your order email, Lou@Loushardwarestore.com Please provide your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason.
Returns
To return a product email Lous@Loushardwarestore.com . Please provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason.
Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our costs of collection to you.
Items should be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase.
These terms do not affect your statutory rights.
